FAQ

General
Registration
Welcome Function
Gala Dinner
Health & Safety

General

Can I earn CPD points from attending sessions during the Convention?

You are able to earn CPD points for each session attended.

To earn points you must scan into each plenary session, breakout session and marketplace.

The maximum number of CPD points to be earned will be announced shortly.

CPD certificates for Convention delegates will be made available after the Convention has been held. To access your certificates, you will need to access the Steadfast Learning hub.

Do I need to wear my lanyard to all events?

Yes. Your lanyard will provide you access to sessions, marketplace and social events based on your ticket type.

I have specific dietary requirements that I have indicated on my registration, where do I find my meals?

For meals in the Marketplace, these will be in a specially marked, designated area. For the Welcome Function and Gala Dinner, please identify yourself to the wait staff who will be aware and able to assist with your requirements.

What times can I access the marketplace?

The Marketplace will be open from 8:00 am - 3:50 pm on Monday and 7:30 am - 3:20 pm on Tuesday.

There will be no Marketplace on the Sunday.

Who can attend the Sunday Broker Only session?

The Broker Only session on Sunday is a closed session for members of the Steadfast broker network only.

Please check your ticket type to ensure your tickets gives you access to the Broker Only day session. Steadfast brokers should also seek permission from their Brokerage Principal before registering.

What is the dress code for Convention?

The dress code for the Convention sessions, Marketplace and Networking sessions is smart casual – no jeans.

The dress code for the Gala dinner will be announced shortly. Stay tuned!

Registration

How do I register?

All brokers who are part of the Steadfast Broker Network can attend the 2026 Steadfast Convention. Please go to the registration page to book your ticket.

If you have any questions, please email events@steadfast.com.au

I am trying to register multiple delegates. Due to a limit on our company credit card, I am unable to pay the full amount at this time. Can I receive an invoice?

We will not be issuing invoices for Convention registrations. If you are having issues paying for multiple delegates on a company credit card, we suggest you register your delegates across multiple payments.

For example, if you want to register seven delegates and are unable to pay the total amount on credit card due to a credit limit, register four delegates in your first registration group, and three in your second group. We are able to link these bookings in our internal system.

Do you have discounted prices for accommodation on the Gold Coast?

Yes, we do. Please review the discounted hotels here.

What is included in my pass?

Refer to the 'Registration ticket types' for ticket type inclusions.

Is my ticket tax deductible?

Convention fees and associated travel costs are most commonly tax deductible. Eligibility for tax deductions should be verified by your independent tax advisor.

Are children and animals able to attend the Convention?

No children or animals (unless they are service dogs) are allowed to attend the Steadfast Convention.

Welcome Function

Where will the Welcome Function be held?

The Welcome Function is held at Miami Marketta, at 23 Hillcrest Parade, Miami QLD 4220 from 6:30 pm to 10:30 pm on Sunday, 22 March 2026.

Will you be providing transportation to and from the Miami Marketta?

Steadfast will be arranging coach transport to Miami Marketta for all Welcome Function attendees. Details regarding pick-up times and locations will be shared closer to the Convention dates.

Will I need my lanyard at the Welcome Function?

Yes, please collect your lanyard before the Welcome Function from the Gold Coast Convention and Exhibition Centre on Sunday between 11:00 am and 4:30 pm.

When or where can I collect my lanyard?

Please collect your lanyard from the Gold Coast Convention and Exhibition Centre at the Registration Desk in Foyer B (Ground Floor) between 11:00 am and 4:30 pm on Sunday, 22 March 2026.

What is the dress code for the Welcome Function?

Smart Casual.

Gala Dinner

When will the Gala Dinner seating plan and app be launched?

We will launch the app and Gala Dinner seating plan in March 2026 once most delegates have registered.

I would like to reserve a table at the dinner. How do I just block out a table on the app? Can you do this for me?

You are not able to block out a table. You will need to invite each attendee on the table through the app or each attendee may place themselves at a particular table.

How do I invite people to my table?

You can allocate people to your table by following the steps below:

Select table allocation on your Convention App.
Select the Gala Dinner.
Invite Guest.
Press the search button symbol and then type in the person’s first name or surname. If they come up as ‘I’m available’, then select next to their name and send invite.

The guest you selected will receive an invitation via the Convention App and will also receive an email.

The guest will need to accept or decline the invitation through the Convention App. You will receive a notification via email if they accept or decline your request.

I’ve invited another broker to my table. How can I confirm if they are sitting with me?

You can view who is sitting at your table by following the steps below:

Select table allocation on your Convention App.
Select Gala Dinner
View table guests.

What happens if I invite someone to my table and they are invited by another broker at the same time?

If the guest accepts your invitation, you will receive an email notification saying ‘Accepted Convention Gala Dinner’.

To reconfirm, we recommend you check the app by following the steps below:

Select table allocation on your app.
Select Gala Dinner.
View table guests.

If the guest declines, you will receive an email notification advising the guest has declined.

I have accepted an invitation from someone and changed my mind. How do I change my table allocation?

Select table allocation on your app.
Select Gala Dinner.
Select ‘Remove my table allocation’ and then select ‘remove all’.

Then you can proceed to accept another invitation. Repeat these steps if you receive multiple invitations.

How can I easily find where another guest is sitting?

You can view where another guest is sitting by searching their name in the table allocation section on your Convention App. You will also be able to see the guests sitting at your table.

How do I know if my table number is confirmed?

To view your table number in the app follow the steps below:

Select Table Allocation on your app.
Select Gala Dinner.
Click on the link ‘No Table – Select a Table’. Choose from the list of available tables. Once you have selected your table it will then be displayed within the table allocation screen.

Please note, you will not receive an email confirmation after you have selected your table but rest assured the system has recorded your selection.

I forgot to select a table for the gala dinner. Is it too late?

The table allocation plan will be open until 2:30pm on Tuesday, 24 March 2026. After that time the table plan will be closed off and we will allocate a seat for you.

Health & Safety

Health & safety advice and tips

Steadfast takes the safety of our staff and guests seriously. As such, below are some tips on how to stay healthy and be vigilant with your personal hygiene throughout the Convention.

Good practice tips for healthy hygiene

Covering coughs and sneezes with disposable tissues or clothing, or coughing/sneezing into your elbow.
Disposing of used tissues appropriately in a bin.
Washing hands with soap and water and drying them thoroughly or using hand sanitiser:
- Before eating or handling food.
- After using the toilet.
- After coughing, sneezing, or blowing your nose.

Tips for drinking responsibly

It’s also important to stay hydrated and drink plenty of water throughout the Convention. Limit your intake of tea, coffee or alcohol if you are feeling dehydrated.

Here are some good practice tips on responsible drinking:

eat before or during drinking.
have some food in your stomach which slows down the absorption rate of alcohol.
know the standard strength of each drink which is equal to 10g of alcohol.
keep track of how many drinks you've had in a specific time period.
know your limits.

Importantly, if you start to feel unwell, call your doctor, the nearest hospital emergency department or healthdirect on 1800 022 222.